Help & Support

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Astrotell Help & Support

Last Updated: October 28, 2025

Welcome to the MyAstroTell Help & Support Center. This page provides quick answers, troubleshooting steps, and guidance to help you make the most of our AI-powered astrology platform.

1. Getting Started

New to MyAstroTell? Here’s everything you need to begin your journey:

Create Your Account: Sign up using OTP verification for secure access.
Enter Your Birth Details: Required for accurate charts and personalized readings.
Access Your Dashboard: View daily horoscopes, saved charts, reports, and AI chat history.
Choose a Plan: Use the free tools or upgrade for deeper insights and reports.

2. Common Issues & Solutions

Issue	Reason	How to Fix It
Not receiving OTP	Network delay or incorrect number.	Recheck your number and try again after 60 seconds.
Incorrect birth chart output	Wrong time or inaccurate location details.	Use the Google Places search to select the exact birthplace.
AI chat not responding	High usage or missing birth details.	Refresh the page or confirm your profile is complete.
Payment errors	Razorpay verification failed.	Try another method or check with your bank.

3. Managing Your Account

Update Birth Details: Edit from your profile anytime.
Change Subscription: Switch between Monthly and Yearly plans instantly.
Cancel at Any Time: Your plan stays active until the end of the billing cycle.
Download Reports: Access all purchased PDFs from your dashboard.

4. Understanding Your Readings

MyAstroTell uses real-time planetary data, Vedic astrology principles, and advanced AI models to interpret your Sun, Moon, Rising, and all planetary placements. Compatibility, yearly forecasts, and birth chart insights are generated using certified astrological calculations.

5. Need Personal Assistance?

Our support team is here to help you with technical issues, billing questions, or guidance on using the platform.

We aim to respond within 24–48 hours during business days.

We respect your privacy. Your personal and birth data will be kept confidential and never shared with third parties without consent. Data security is our top priority..